Refund Policy

Last Updated:

At DPRAMP-TECH SOLUTIONS LLP, we strive to provide high-quality educational services. This Refund Policy outlines the conditions under which refunds may be issued.

1. Digital Study Materials

Non-Refundable Items:

• PDF study materials and notes
• Downloadable resources
• Online course content
• Digital templates and guides

Exceptions:

• Technical issues preventing download (within 24 hours)
• Incorrect or damaged files (verified within 48 hours)
• Duplicate charges (verified immediately)

2. Educational Workshops

Refund Conditions:

• 7+ days before workshop: Full refund minus 10% processing fee
• 3-6 days before workshop: 50% refund
• Less than 3 days before workshop: No refund
• Workshop cancellation by us: Full refund

Rescheduling:

• Workshop dates can be rescheduled up to 3 days before
• Subject to availability of future sessions
• No additional cost for first reschedule

3. Project Guidance Services

Refund Policy:

• Before project commencement: 80% refund
• After initial consultation: No refund
• If service quality is disputed: Partial refund after review

4. Technical Services

Refund Conditions:

• Service not delivered within agreed timeline: Full refund
• Service quality issues: Partial refund after assessment
• Client cancellation: No refund after work begins

5. Refund Process

How to Request a Refund:

1. Send email to info@dpramp.com with subject "Refund Request"
2. Include order details and reason for refund
3. Provide supporting documentation if applicable
4. Wait for our response within 5-7 business days

Refund Processing:

• Approved refunds processed within 7-10 business days
• Refunds issued to original payment method
• Bank processing times may vary (3-7 additional days)
• You will receive confirmation email once processed

6. Non-Refundable Situations

No refunds will be provided for:

• Change of mind after digital delivery
• Failure to attend scheduled workshops
• Incomplete or incorrect information provided by client
• Force majeure events
• Services already rendered satisfactorily

7. Dispute Resolution

If you disagree with our refund decision:

1. Contact our support team within 7 days of decision
2. Provide additional evidence or clarification
3. Request review by senior management
4. Final decision will be communicated within 3 business days

8. Special Circumstances

We may consider exceptions for:

• Medical emergencies (with documentation)
• Technical issues on our end
• Service delivery failures
• Other exceptional circumstances at our discretion

9. Contact Information

For refund-related inquiries:

• Email: info@dpramp.com
• Phone: +91 9359919779
• Support hours: Monday-Saturday, 10:00 AM - 7:00 PM